Terms of Service

Avouch is a software tool for two people who have already agreed on a sublease. It generates a standardized agreement, collects e-signatures, and documents the unit with timestamped move-in photos.

Avouch is operated by Avouch, Inc., a Delaware corporation (“we,” “us”). References to Avouch in these terms mean that company.

Avouch is not a party to your sublease, not your landlord, tenant, or roommate, not a real-estate broker or agent, not a property manager, not a law firm, not an insurer, and not a bank or money transmitter. We are the neutral software and record-keeper for a deal the two of you arranged yourselves.

You must be at least 18 years old and able to enter into a binding contract. You agree to use Avouch only for a lawful sublease that you are genuinely a party to, and to give accurate information about yourself, the unit, and the terms.

This part matters. Avouch is a documentation and agreement tool for a sublease you arranged on your own. We do not independently verify that a person actually lives at, leases, or controls a unit, that they are allowed to sublet it, that the unit exists or is as described, or that anyone is who they claim to be.

You are responsible for your own due diligence before you sign or commit money: confirm the person and the unit are real (see it in person or on a live video walkthrough, check that their name is on the lease or mailbox, and confirm with the building or landlord that the sublease is permitted). Documenting the unit with timestamped move-in photos helps protect you, but that is not a substitute for checking that the deal is genuine in the first place.

You agree that you will not:

• list or offer a unit you do not live in, lease, or otherwise have the right to sublet;
• impersonate anyone, use a false identity, or misrepresent the unit, the terms, or your authority;
• use Avouch to defraud someone, launder money, or for any unlawful purpose;
• harass the other party, or upload content that is illegal, infringing, or not yours to share;
• probe, scrape, overload, or try to break the security of the service.

We may suspend or close any account, and cancel any sublease, that we reasonably believe is fraudulent, abusive, or in breach of these terms.

Avouch is an early product. The generated agreement is a standardized template, not legal advice, and you should not rely on it as a substitute for legal review of your own situation.

Creating, signing, and documenting a sublease on Avouch is free. When a sublease uses automatic rent payments (available in supported states), the lister pays Avouch a one-time platform fee, currently $19.99, charged when payments are set up and never before. The subletter never pays Avouch a fee, and Avouch takes no percentage of rent. The price is always shown before anyone pays anything.

When a sublease includes automatic rent payments, rent moves directly from the subletter's bank account to the lister's bank account through Stripe Payments Company, a licensed money transmitter. Avouch instructs those payments on the schedule both parties signed, and the lister appoints Avouch, acting through Stripe, as the lister's limited agent to collect rent. Rent never sits in an Avouch account, and Avouch takes no portion of the rent. A subletter's rent installment is satisfied when it is received on the lister's behalf.

The subletter can stop automatic rent payments at any time by emailing support@avouchsublease.com. Stopping automatic collection does not cancel rent owed under the sublease itself. Bank details are collected and stored by Stripe, never by Avouch, and Avouch does not hold security deposits.

By signing in Avouch, you consent to do business electronically and agree that your typed signature is your legal signature under the U.S. ESIGN Act and UETA. We record the signer, the time, the IP address, and a fingerprint of the exact terms signed, so the agreement can later be shown to be authentic and unaltered. You can request a copy by email and may withdraw consent to future electronic signing by contacting us (which may mean you can no longer use the service).

The sublease agreement Avouch generates is provided as a convenience to record what you both agreed. It is not legal advice and is not guaranteed to be valid, complete, or enforceable in your jurisdiction. You are responsible for confirming your sublease is permitted by your master lease and landlord, and for your own legal and tax obligations. If in doubt, consult a lawyer.

Your sublease is between you and your counterparty. Avouch is not responsible for, and does not guarantee, the other person's conduct, the condition of the unit, or the outcome of your arrangement. The photo-documentation tools are a good-faith convenience to help you resolve things with evidence; they are not a court, and using them does not make Avouch a party to or arbiter of your deal.

Keep your password and any invite links confidential: an invite link is a private key to a specific sublease. Tell us promptly at support@avouchsublease.com if you suspect unauthorized access. You are responsible for activity under your account.

Avouch, its software, brand, and design are owned by us and our licensors. The information and documents you create stay yours; you grant us the limited license needed to host, process, and display them so we can run the service for you.

Avouch is provided “as is,” without warranties of any kind. To the maximum extent permitted by law, Avouch and its operators are not liable for indirect, incidental, or consequential damages, for lost money or opportunity, or for the acts, omissions, or fraud of the other party to your sublease. Where liability cannot be excluded, our total liability for any claim relating to Avouch is limited to USD 100. Some jurisdictions do not allow certain limitations, so parts of this may not apply to you.

You agree to cover Avouch and its operators for claims and losses arising from your misuse of the service, your breach of these terms, or your sublease and your dealings with the other party, to the extent permitted by law.

We may update these terms; material changes will be posted here with a new date, and where appropriate we will let you know by email. Continued use after a change means you accept the updated terms.

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Avouch is operated by Avouch, Inc., a Delaware corporation. Questions, notices, or to reach a human: email support@avouchsublease.com.